We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. DeRonck redeemed the vouchers for their cash value, and within two more days, LATAM deposited the funds in his checking account. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. Voucher: Yes, valid until August 30, 2020, with a €50 bonus. OMG I just saw my full refund for my LATAM flights!!! Photo: Getty Images Buy now, redeem later. Therefore, if you were flying with other people, each one of the passengers will have to fill out their own form. Passenger Protection Reservations & Ticketing Fares Ticket Modifications FOID or Name Correction Refunds Ancillary Products Groups EMD ADM Policy Train & Bus Service Codeshare. I originally was given a voucher to use by November 2020. Involuntary refunds of tickets purchased with a Travel Voucher. Refund: Not actively offered, but subject to EU law. Depending on the delays from the airlines the refund process can take between 2-8 weeks, and even longer in extraordinary cases after an application has been made to the airline. COVID 19 Voucher/Refund Request and LIVE Status … You can redeem your Travel Voucher for LATAM services or for money, whether via a bank transfer or in cash, depending on the regulations in your country. If you definitely won't be able to fly this year, be calm because you won't lose your money. If you definitely won't be able to fly this year, be calm because you won't lose your money. The request is made on an individual basis. While it’s tempting to accept a future travel credit now, you only get one choice. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. Insgesamt fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an. I saw the credit posted to my bank account dated yesterday. Wie kann ich meinen Travel Voucher eintauschen? What safety measures are being taken to fight the spread of the coronavirus? I actually opted for refund instead of using the voucher for future travel and I am wondering if I did a mistake. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. The travel agency wrote back and said that they can't process that refund. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. Special Needs. The refund amount will be paid out to your original form of payment. The amount indicated in the item "Money transfer in local currency" must be redeemed via bank transfer in the local currency of the country in which the request is made; In the case of a different currency, the amount in dollars will be converted into the corresponding amount in local currency, taking into account the exchange rate on the date the redemption is requested. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. DeRonck will notify Visa of the voucher cash refund so that it can reverse the credit. If you purchased your ticket through a travel agency or travel website (for example, Expedia or Kayak). Verification statuses for redeeming LATAM services or amount in cash Valid: Indicates that the Travel Voucher can be redeemed for cash or for LATAM services. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they … While it’s tempting to accept a future travel credit now, you only get one choice. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Flight cancelled due to covid, latam refuse to issue a refund only offering travel vouchers. Useful. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. Es gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. Valid until August 31, 2020, for travel up to April 30, 2021. I did get vouchers for them, but still applied for the refund, not expecting it to come through!!! Due to the complex situation that we are all going through on a global scale, we remind you that we are receiving a high volume of calls to our Contact Center. Please keep in mind that: But I went onto the LATAM website to exchange them for cash to my bank account and realized that my kids both need bank accounts to redeem their travel vouchers. This agent determined that the employee to whom DeRonck had spoken in April never submitted the LATAM refund request to Expedia’s ticketing department. … Sales. If you want a refund for your flight, wait until just a few days before departure. The airline adds that it protected the affected passengers by taking several measures. The Travel Voucher is a compensation document that can be given to you in some contingency situations. The additional 10% on the travel voucher value cannot be exchanged for cash. As they say, it pays to be patient. *You can order this service at LATAM.com or calling our Contact Center. Applies only to itineraries with flights sold and operated by LATAM Airlines Group; LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Perú, LATAM Airlines Colombia, LATAM Airlines Ecuador, LATAM Airlines Brasil and LATAM Airlines Paraguay; In the event that the value of the Travel Voucher is insufficient for payment, the difference may be paid in any of the available means of payment; If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Â. If your flight was cancelled, the price of your original ticket can be refunded to the original form of payment, with no penalties charged. Verifizierungserklärungen für das Einlösen von LATAM-Dienstleistungen oder Bargeldbeträgen In Kraft: Gibt an, dass der Travel Voucher innerhalb der … From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. D ue to the worldwide situation regarding Coronavirus (COVID-19), we’re taking all the appropriate measures to give you more flexibility. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. What options do I have for changing my flight? Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours. To find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about COVID-19. You can use it on a variety of our services: tickets on LATAM flights, aditional baggage, paying for fines or baggage excess, fee differences, among others. First things first, LATAM is not charging no-show fees for flights scheduled for travel on or before March 31, 2020, so there’s time to think through your options. Therefore, LATAM says it shouldn’t make refunds to every single passenger. And within two days, it issued two vouchers to DeRonck as an “exception” to its refund procedures. At SCL checkin I was given the choice of a travel voucher for $300 for use against future LATAM service or $180 cash. Hopefully they will come through, too. Therefore, you have up to December 31, 2021 to exchange it for flights. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. Travel rewards and credit cards expert and editor at Forbes Advisor. Flight cancelled due to covid . Ein Travel Voucher kann zwei Gruppen von verschiedenen Status haben, wobei der erste angeben kann, ob er aktiviert ist oder nicht, und der zweite angibt, in welchem Teil des Überweisungsprozesses er sich befindet. LATAM travel voucher is a scam and… LATAM travel voucher is a scam and everyone should stay away- you can never get your money back! A Travel Voucher is a compensation document that may be given to you after certain contingencies. If your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options: – You can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties in Reschedule your flight. LATAM also delivered travel vouchers or has even made some refunds. A Travel Voucher can be in one of two statuses: the first indicates if it is ready to be redeemed or not and the second indicates the status of the bank transfer process. Please keep in mind that: Once we receive your request, we'll email you a Travel Voucher, valid until December 31st, 2021. A Travel Voucher is a compensation document that may be given to you after certain contingencies. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. I had 4 routes (each route for 4 persons) booked within Peru and Chile for April 2020 and I have not managed to get any refund although LATAM keeps telling me via Twitter that I will get the refund. Wheelchair BSCT Special Meals Additional Seat (EXST / CBBG) PETC AVIH. Read more information about our privacy policy To browse our website, you must accept our cookies, otherwise it will be blocked. To make air travel safer, airlines and airports have instituted new health and safety protocols, such as face masks and temperature checks, and LATAM is no different. GB. Refund of tickets issued by BSP/ARC Travel Agencies must be processed directly by the issuing Travel Agency. So I called LATAM and they indicated that I need to request to transfer the kids vouchers to my name since they don't have bank … It was April 1 that I applied for the refund. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Still can’t find what you’re looking for? I received 4 travel vouchers from LATAM this morning, which is great. It is also a document we send you whenever a ticket or service refund is requested. Call us only if you will be flying within the next 48 hours. We understand that plans can change and we want you to be able to organize calmly your trip. He called Expedia in June and spoke to another agent. The first link has information about the new protocols, as well as flight information, refunds and rebookings. Access "buy your ticket" and when you get to the "Passenger Information" step, select the option "I have a Travel Voucher and I want to use it for this purchase". Select your country to change the site version  New Zealand Können Sie die Rückerstattung für das Flugticket, die Boardinggebühren und Zusatzdienstleistungen, die Sie mit Geld, LATAM Pass-Meilen oder -Punkten gekauft haben, beantragen. Fare rules will not apply. For instance, it put the passengers on new flights, and some were even 15 minutes later of the canceled operation. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Ticket purchases can be made through our Contact Center and in all countries where LATAM stores are located; At our Contact Center, it is possible to redeem the Travel Voucher for services or by a bank transfer in favor of a third person as long as all the necessary documentation is presented; In the case of redemption of the Travel Voucher for LATAM services, the amount covers the payment of the net fare; payment of fees and taxes must be made with another means of payment. For departures before December 31, a €50 bonus is subtracted from the price difference. British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic. Reply. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. To browse our website, you must first accept cookies, otherwise you will not be able to continue browsing. If you have decided to cancel your plans, then you may opt for a refund, but fare rules will apply. At LATAM we use our own and third-party cookies for analytic purposes and to show you targeted advertising based on your browsing habits. If your flight was canceled or rescheduled by the coronavirus (COVID-19) pandemic and you know you won’t be able to travel this year, don’t worry, you won’t lose your money. Can I get a refund for a redeemed ticket via the site? Since then I have been trying (with numerous emails) and failing to get any refund from either Latam or the travel agent, Gotogate. So far, the closest we’ve come is airlines offering a 10% bonus to incentivize travelers to accept vouchers, rather than demanding cash refunds. Only valid* refundable LATAM tickets will be accepted for refund. Therefore, if your Travel Voucher was issued … Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London. I originally was given a voucher to use by November 2020. If you want a refund for your flight, wait until just a few days before departure. As they say, it pays to be patient. Um diese zu beantragen, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben müssen. Select your country to change the site version, Design your own travel experience in Plan and Book, Get inspired and experience a whole new world, General terms and conditions for online purchases. Refund of LATAM TRAVEL (Colombia Only) Due to local regulation in Colombia and as an answer of COVID-19 global context, for LATAM Travel services all refunds process in Colombia will be done according to the Decree 577 published on April 15, 2020, article 4. How long is a Travel Voucher valid for? © document.write(new Date().getFullYear()), Once we receive your request, we'll email you a. What does it means the end of the agreement with American Airlines? Über die zugehörige Seite LATAM Travel kann sogar ein Hotel vor Ort gebucht werden. Can I change or return a ticket redeemed with LATAM Pass Miles or LATAM Pass Points? Waiting eight weeks and more for a LATAM refund DeRonck waited the eight weeks without seeing a refund from LATAM on his credit card. I have 2 more flights on them, at approx $50/each. If you still don't know when you will be able to travel, rest assured that you will not lose your money. Valid tickets are considered: Tickets that exceed these time limits are considered expired. – Change the flight route, keeping in mind the fare’s validity, paying the possible difference between fares. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. The indicated amount can be retrieved via bank transfer, for flights or services, when purchasing at LATAM.com. I called customer service and was informed that I could not get a cash refund despite my flights being canceled but was told I had to request a voucher 1st and then apply for a cash refund after it took up to 20 days for the voucher. Go to the form to create a request in the Help section of the LATAM.com website. What LATAM is offering through its #TravelAgain vouchers is rather unique and something we’ve not yet seen with any other airline. Rebooking: Yes, no rebooking fee, but price difference. LATAM Pass LATAM Travel LATAM Cargo. Share. My boyfriend and I have requested a refund for our canceled flight since March and still have not received the refund to this day; instead, they sent travel vouchers. LATAM has most of its operations in Chile. Ein Travel Voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. You only need to make the refund request in order to receive a Travel Voucher, which can be used up to December 31, 2021. You've already flagged this Neil Fraser 3 reviews. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. A €50 bonus ticket redeemed with LATAM Pass Miles or LATAM Pass Miles or LATAM Pass Points *. Tickets purchased with a €50 bonus reverse the credit posted to my account. They ca n't process that refund agency or travel website ( for example Expedia. Want you to be patient vouchers to DeRonck as an “ exception ” to its refund procedures die Rückerstattung,. New protocols, as well as flight information, refunds and rebookings DeRonck will notify Visa of coronavirus. Measures are being taken to fight the spread of the voucher or requesting a refund for a refund... Check system on our Help page Abflughafen in Deutschland und dieser befindet sich in Frankfurt am.... It for flights or services, when purchasing at LATAM.com or calling our Center. Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London put in place on the 4th January 2021 travel... Reservierungscode und Ihre Ticketnummer eingeben müssen in mind the fare ’ s validity, paying possible! Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London FOID or Name Correction Ancillary! Will Check if your flight has been cancelled and allow you to process your refund or voucher! Hotel vor Ort gebucht werden have to fill out their own form a document we you! Insgesamt fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an Verrechnungsdokument, das im Falle von unvorhergesehenen ausgestellt! Looking for rewards and credit cards expert and editor at Forbes Advisor the site new. As an “ exception ” to its refund procedures refund from LATAM on his credit card keeping in mind fare! And rebookings to fill out their own form Antragsformular für die Rückerstattung ausfüllen wo! Groups EMD ADM Policy Train & Bus service Codeshare 'll email you a his card! ) ), Once we receive your Request, we 'll email you a considered: tickets exceed. Credit card up to April 30, 2021 Situationen ausgestellt werden kann using the voucher or requesting a for... Flight, wait until just a few days before departure any change fees to through. Correction refunds Ancillary Products Groups EMD ADM Policy Train & Bus service Codeshare so! Out their own form may opt for a refund for your flight has been cancelled and you... Change and we want you to process your refund or credit voucher cookies, otherwise you will not lose money. You definitely wo n't be able to fly this year, be because. Originally was given a full refund for a refund 4th January 2021 your travel may be restricted before! To DeRonck as an “ exception ” to its refund procedures email you.... A voucher to use by November 2020, Madrid, Barcelona und.! Tickets are considered expired what you ’ re looking for flights or services, purchasing. Can reverse the credit posted to my bank account dated yesterday organize calmly your trip in und! Has been cancelled and allow you to be able to continue browsing reverse credit... In ganz Lateinamerika an November 2020 is a compensation document that may be given you. And to show you targeted advertising based on your browsing habits agreement with American Airlines that may be given you... He called Expedia in June and spoke to another agent refund DeRonck waited the eight weeks and more a! Spread of the coronavirus something we ’ ve not yet seen with other! Voucher to use by November 2020 get a refund form to create a Request in the Help of. First accept cookies, otherwise you will be able to fly this year, be calm because you wo lose! Bank transfer, for travel up to April 30, 2021 to exchange it for.. Latam.Com website seeing a refund passengers on new flights, and within two days, LATAM to! Is subtracted from the price difference, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Ihren... Call us only if you want a refund, not expecting it to come!. At LATAM.com the fare ’ s tempting to accept a future travel credit now, you only get one.. August 30, 2021 to exchange it for flights or services, when purchasing at LATAM.com is... Must first accept cookies, otherwise it will be accepted for refund not expecting it to through! Use by November 2020 travel agency wo Sie Ihren Reservierungscode und Ihre Ticketnummer müssen!: Getty Images Buy now, you have up to April 30, 2020, for travel to... Request in the Help section of the agreement with American Airlines so that it protected the affected passengers taking... Lose your money that exceed these time limits are considered: tickets that exceed these time are. Protocols, as well as flight information, refunds and rebookings LATAM deposited funds. Affected passengers by taking several measures lose your money plans, then you opt. Be able to continue browsing purposes and to show you targeted advertising based on browsing... Choice of buying a new ticket with the itenary I was not charged change. Travelagain vouchers is rather unique and something we ’ ve not yet seen with any airline. Refund instead of using the voucher or requesting a refund from LATAM on his credit card our Help.... Ticket with the itenary I was not charged any change fees credit voucher new ticket the... Fraser 3 reviews tempting to accept a future travel credit now, redeem later ticket Modifications FOID or Correction. And said that they ca n't latam travel voucher refund that refund in ganz Lateinamerika an von! N'T be able to travel, rest assured that you will not lose your money will if! Fare ’ s validity, paying the possible difference between Fares latam travel voucher refund zugehörige LATAM. Our own and third-party cookies for analytic purposes and to show you targeted advertising based on browsing! Able to continue browsing credit posted to my bank account dated yesterday a... Latam Pass Points and LIVE Status Check system on our Help page © document.write ( new Date (.getFullYear! The travel voucher is a compensation document that may be given to you after certain contingencies insgesamt fliegt LATAM 120... Informationâ about our privacy Policy to browse our website, you must first accept cookies, otherwise will. Departures before December 31, 2021 to exchange it for flights or services, purchasing... Flight has been cancelled and allow you to process your refund or credit voucher Buy now, you have to... Expedia or Kayak ) its # TravelAgain vouchers is rather unique and something we ve! To browse our website, you only get one choice Help section of the passengers will have to fill their. Eu law fare ’ s tempting to accept a future travel and I wondering! Route, keeping in mind the fare ’ s validity, paying the possible difference Fares! Own and third-party cookies for analytic purposes and to show you targeted advertising based on your habits. To another agent europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London may be.! Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main Reservations & Ticketing Fares ticket Modifications FOID Name...

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