Generate and close all billable Housekeeping and Maintenance work orders, maintain schedule, radio deploy as appropriate, and file records by apartment, Monitor and manage reception area traffic – directing deliveries, packages, etc. Professional Summary. Randomly inspect designated rooms weekly and complete necessary paperwork, Meet V.I.P.’s upon arrival at the Front Desk and escort them to their assigned room. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities, Answer guest questions regarding area or hotel, outlet information and services, Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures, Collects, reports and documents objective and subjective data, Consults and seeks guidance from the RN as necessary, Ensures that assigned tasks are performed in accordance with policies and procedures, Promotes a culture of safety to ensure a healthy practice and living environment, Welcome guests to the Lounge complex and meet and greet on Airside, Respond to guest requests for assistance and or information, Ensure procedures are followed in regards to guest visitation, enquiries, and guest confidentiality, To ensure and assist guests with all requests regarding city information, theatres, tours, restaurants, limousines, couriers, car rentals, mailing and stamps and all current events in local city and major events in Singapore and Australia, Keep up to date information for both local and international hotels, restaurants, car rentals, theatres, limousines for all cities where Qantas fly to, Induct new staff into the team, department and Lounge in the first week of their employment following guidelines. Download. Assist with word processing assignments, when necessary, Build and maintain rapport through positive, professional relationships with Residents; holding contextual/relational conversations; using good judgment, Simultaneously provide personalized and warm interactions with Residents, staff and visitors. No two Tenants are the same nor are their requests. Help manage sign up sheets, and waivers of liabilty, etc, Perform according to the RockResorts Brand Standards, and those set forth by the manager, Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors, Ruthlessly prioritize time to ensure that in-house guests and future guests are receivng appropriate attention while maintaining an engaged and welcoming lobby presence. Responds to customers inquiries and notifies appropriate individuals and departments of any problems or unusual matters of significance. Second language is a plus, Two to three years of previous Rooms Division experience, Active member of “Les Clefs d'Or” is preferred, but not required, College degree is preferred, preferably specializing in Hospitality, Must have flexible availability: mornings, evenings, weekends and holidays, Hotel or Concierge experience is preferred, Must be resourceful and have knowledge of the Calgary area, Supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience, Developed knowledge of the surrounding area and all of its attractions, Ability to work well under pressure, dealing with many guest requests/questions within a short period of time, Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment, Ability to handle stressful situations, while maintaining a calm and welcoming demeanor, Ability to accurately and efficiently input information into computer systems, Developed computer proficiencies, OPERA experience a plus, Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs, Assist in other areas of Guest Services, such as bellmen, doormen, and valet duties as required, Previous luxury hotel experience is strongly preferred, Must be able to communicate effectively with guests, coworkers, and management in person, in writing, and over the radio system, Must possess a valid Texas driver license with a clean motor vehicle record, Must be willing and able to pass a drug screening, Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments, Communication with other Event Concierge team and Managers to ensure seamless experience, Basic knowledge of hotel departments and purpose in fulfilling guests’ needs, Manage and assist all aspects of hotel events to include day to day coordination, During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences, Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up, Multi-task and prioritize multiple requests and information; time management skills are necessary, Utilize Delphi software for generation of necessary documents and changes as needed, Detailed knowledge of the hotel meeting space, group dynamics and event details, Special projects as assigned by Department Manager, Attends daily Banquet Event Order meetings and weekly resume meetings as needed, Recommends special outside services when required, Coordinates and attends pre-convention meetings prior to conference when scheduled, Previous catering, convention services, meeting planning experience preferred. A concierge is a virtual one-size-fits-all provider of personalized services. A concierge provides a variety of services to guests. Example: tee times, golf special’s, current movies, plays at theaters, Associates degree or 1 – 3 years quality customer service or related training or equivalent combination of both, Greet and direct Members and guests to the proper location in the Club using their name whenever possible, Converse with Members and guests. Assist guests in locating and retrieving lost luggage, Distribute all guest and departmental mail, Inspect blocked V.I.P. Take responsibility for issues, address with the appropriate department and follow up with the resident. Support property events such as fashion shows, concerts, and festivals by assisting with coordination and working the events, Follows security and emergency procedures as defined for the property. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests, Ensure the cleanliness of the lobby, front entrance, and guest registration area. Example: providing Access Security Cards; providing directions to restrooms/Café areas/print & copy areas; assist with conference room reservations & equipment; assist with WIFI phone services connections and provide training as required, Review office etiquette and protocols with workstation mobility guests, Assist guests with logging in the workstation mobility reservation system for workstation reservations, update and maintain reservations system including additions and deletions, Maintain and update the program related materials to support the new hire onboarding process, Manage locker/personal file cabinet inventory assignments for guest, Manage office supplies for workstation mobility workstation. If you are looking for a job as a residential concierge, you will find this template useful for resume writing. Learn about interview questions and interview process for 23 companies. Addressed resident concerns and issues in accordance with the company's customer service standards. Knowledgeable about all community services and significant local venues, restaurants, and services. Retrieves mail, small packages, and facsimiles for customers as requested, Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Must be able to work under stressful conditions, and must be able to maintain concentration while working with details for extended periods of time, Essential Sensory Requirements: Must have corrected hearing and vision within a normal range. Additional responsibilities as requested by management. Verify all Member numbers and names as well as Associate Club Members and names, pull Red Star information on all Members with reservations and complete the Member Preferences sheet with current reservations. Microsoft Office programs are a plus, Extensive knowlege of the Greater Phoenix/Scottsdale area, Strong computer skills including all Microsoft Window applications, Ability to focus on all incoming workstation mobility guests with an outstanding professional, interpersonal and hospitable greeting, Guest should be greeted while standing, offering accommodating and quality service. List through the marketing department manager of potential job success and contractors ( s ) checking... And significant local venues, restaurants, special events, transportation etc. friendly, personalized manner operation. A positive and professional attitude short, and courteous appearance at all.... 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