Supply inventory control, daily maintenance of indoor heated pool and monthly health dept. Partner with other departments to meet my rooms ready scores Deliver on the feedback from the QAM reports. Assigned daily chores to maintain the overall cleanliness of the facility. Completed surveys for Joint Commission (JACO); Occupational Safety and Health Administration (OSHA); and the Military. Monitored Daily Operation of the Housekeeping and Laundry Departments Responsible for Overall Cleanliness and Maintenance of the Entire Property. Evaluate daily operations based on forecast. They are able to resolve challenges with calmness and ensure that health and safety standards are adhered to. Supervised the operation of housekeeping and maintenance staff for Morris Inn and Conference Center. Coordinated the assigning, maintenance, closing and releasing of guest rooms, and managed the linen and guest supply inventories. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Scheduled routine inspections of all guest rooms/suites and public areas to ensure everything was clean and in good repair. Maintained and documented all personal and departmental documents pertaining to the housekeeping department, from payroll to inventory. Conducted performance appraisals and disciplinary actions needed for housekeeping staff. Involved with budgeting and maintain control of budgeted amounts, maintain par levels in laundry / valet. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Assist Executive Housekeeper in preparing annual recommendations for the housekeeping budget and capital improvements each year to ensure standards of all furniture, fittings and linens are maintained Assist Executive Housekeeper to review forecast based on actual need on monthly basis or whenever it is necessary to do so Direct and control the building's maintenance staff. Managed the accountability processes for the Department and ensured compliance with company policies, legal requirements, and collective bargaining agreements. Worked closely with Maintenance Department to ensure excellent operative levels throughout guest room and public areas. Clean and stock housekeeping storage areas. Translate when needed to staff members and owners, also any guest that needed assistance. Correlated laundry, defined flow, and functions producing a quality linen product for guest rooms and food outlets. What is MyMajors? Tweaked departmental Standard Operating procedures and implemented new training program to improve guest service scores, team standards and efficiency. Job Responsibilities: Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Maintained par levels of inventory of cleaning supplies, linens, and brand required room materials. Partnered successfully with Maintenance department to produce a better working relationship between the two departments. Complete weekly scheduling for housekeepers. Work with the front desk in preparation of supplying clean rooms. Staffing – Rota, Scheduling, manning, training; Ensuring 100% compliance with Radisson Hotel Groups requirements ; This is a hands-on position with the manager working directly with guests and pro-actively solve issues & problems as required. Organized linens, supplies for distribution among team members for vacant rooms. Knowledge and experience of overall hospitality operations mainly in Housekeeping and food and Beverages (HK & FB) Valid code 08 driver’s license Strong leadership and management skills with … Assisted in ordering supplies, maintained chemical and linen inventory. Monitored labor costs while ensuring effective scheduling and deparment productivity. Plan and coordinate daily activities of the housekeeping dept., supervisors and their crews. Created a new training standard decreasing employee turnover and increasing Run errands for front desk office supplies/ housekeeping supplies. Ensured all rooms were completed according to company standards for grand opening. Determine daily work assignments for housekeepers and support personnel according to occupancy. Spearheaded the development of entire housekeeping dept.Managed all aspects of Human resources.Annual budgeting. Trained Front Office Personnel to be detail-oriented and efficient in all aspects of their required duties. Conducted orientations, implement company policies, housekeeping and safety working procedures, including equipment. Candidates who are looking for a career as an Executive Housekeeper should have a good knowledge of hotel management and the working of the hotel industry. Ensured compliance to company standards for all properties. Maintain inventory control for all supplies, chemicals and equipment. Full time housekeeper, promoted to full time Assistant Executive Housekeeper in 2017. Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. A successful executive housekeeper requires exemplary organizational skills along with a vast knowledge of how to best clean, maintain, and showcase a property. Managed housekeeping department in a four Diamond AAA rated resort. Managed keeping current MSDS books in facilities. Ordered cleaning and office supplies for department. Communicated with all departments regarding any and all matters related to housekeeping and cleanliness of property including all public spaces. Executive housekeepers are in charge of overseeing cleaning professionals in lodging facilities, creating their work schedules and ensuring that their cleaning is done in an effective and … Calculated and prepared contract labor payroll. Assist Executive Housekeeper in running the daily operations of all housekeeping services throughout the resort. Maintain room quality based on John Q. Hammons and Marriott standards. Maintain quality control, customer service excellence, staff development and scheduling, applicant interview and hire, supervise 65 employees. Interview, hire and train all new associates on all company policies and procedures. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Staff training, development and scheduling. Utilize labour management tools to schedule and control labor costs. Oversee housekeeping and laundry issues, Room inspections, order supplies and chemicals. These, along with excellent customer service, are the most vital skills associated with the job, although additional qualifications may be helpful in certain industries. Assist in Preparation of annual budgets with finance. Monitor work performance to ensure the overall cleanliness of entire hotel. Make employee schedules, for housekeeping as well as housemen and maintenance schedules. Trained and supervised a staff of 20+ to clean rooms to guests satisfaction. Supervision and training skills. Time management. Implemented scheduling/payroll program to meet budget/forecast goals. Set and managed associated par levels and budgets. Skills/Abilities/Other Requirements: Bilingual. Summary : Professional Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities.To obtain an Assistant Executive Housekeeper position where one can use the energy, knowledge, utilize the skills, develop and improve operations, motivate, lead and encourage … Assisted with hiring new employees Train and use appropiate disciplinary actions when necessary. Managed 12 Supervisors, 80 room attendants, 8 Housemen and 8 public Area men. Developed staffs for advancement-currently two former supervisors are now executive staff members in hotels charge of morning opening reports. Inspected guest rooms to ensure cleanliness standards are met so rooms can be ready for future occupants. Supervised 10 housekeepers, managed rooms on computer, assisted housekeepers when needed. Follow and enforce OSHA regulations and update manuals on a monthly basis. Manage daily shift operations of housekeeping and laundry departments. Processed payroll information and ordered supplies. Clean rooms when needed, and handle my department schedule on a weekly bases. Achieve and Improve cleanliness scores on the Q & A Inspection and Maintain the Marriott Standards within a Investigated complaints regarding service and equipment and took corrective actions. Conduct frequent room inspections and supply inventories. Assisted at Front Office Operations in the morning and evening after Housekeeping shifts over for the day. Maintained brand standards and MSDS book. Participate in financial activities such as the establishment of department budget. Communicated with the Engineering Department to coordinate daily hotel services. Served at the Downtown Chattanooga Courtyard by Marriott. Assist Purchase department in selecting suppliers for items related to Housekeeping. Those seeking to work as Executive Housekeepers … Oversee and Inspect 22 exclusive lakefront properties and all common areas. Administered and controlled the performance of all housekeeping personnel Handle payroll administration for department and conducted performance appraisals. What Makes a McKibbon Hotel Executive Housekeeper? Participate in coaching, counseling, and discipline of associates in adherence to company standards and state labor laws. Ordered and distributed office supplies while adhering to a fixed office budget. An effective and successful housekeeper has several important skills, including an eye for detail and organization skills… Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. personnel. Managed all coaching sand Corrective actions. Interviewed and hired new housekeeping supervisors, room attendants, housemen and lobby and laundry attendants. Staff Training Performance Development Carried out performance assessment for housekeeping staff and resolved associate complaints and grievances. Planned, organized and developed the daily activities of 40 housekeeping staff to meet the highest degree of guest satisfaction. Managed 50 employees and ensured standards of guest rooms and public areas and controlled expenses within all areas of housekeeping. A family currently based in Amenia, New York with a primary residence in New York City is seeking an experienced, organized and detail-oriented full-time Executive Housekeeper to join their team. Executive Housekeepers coordinate and supervise cleaning professionals in hotels and make sure that rooms and premises are clean and organized. Managed the annual budget, purchasing, billing, and handled guest concerns/issues. As a key member of the hotel team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the hotel’s Housekeeping team. Provided customer service to patrons by answering questions, assisting with directions, hotel services/amenities. Advised contractor of deficiencies and followed up to ensure compliance with requested corrective actions. Supervision of employees. Prepare annual budget, maintain fiscal responsibility monthly, dept. Managed laundry and housekeepers, checked rooms, and common areas. Conducted all employees Performance evaluations. Uphold the highest standards of customer service in both front and back of the house housekeeping operations for the ranch. Inspected all areas daily, inventory of supplies, corrective actions and training, managing scheduling and budgets. Provided support to the executive housekeeper in all areas of housekeeping, such as staff training and inspecting. Guarantee that results and processes meet management company standards as well as franchise quality assurance standards. It stands out like a honeymoon suite with a gift basket of Vosges chocolates on the duvet. Schedule and train all new housekeeping staff members. Developed Honesty Program For Housekeepers. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. We ranked the top skills based on the percentage of executive housekeeper resumes they appeared on. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Provided a safe working environment in compliance with OSHA/MSDS. Managed all Housekeeping daily operations. Conducted payroll for Housekeeping/Laundry Department. Inspect guest rooms and public places within the hotel to ensure cleanliness. Conducted inspections to ensure that health regulations, safety standards, and departmental policies were being met. Handled the hiring, firing, and disciplinary actions if they became necessary. Maintain corporate property standards by inspecting guest room and public spaces. Help guests with maintenance issues when our maintenance technician was not in for work. Prepared and verified departmental payroll. Assist in a first line management capacity, administering company policies, procedures, functions, and activities of the housekeeping department. Controlled and planned the department budget and stabilized labor costs. Submit orders to my GM for any supplies that are needed. Directs and monitor the work assignments of supervisory and non supervisory colleagues in the department. Inspected clean rooms and other areas of hotel needing cleaned. Maintained overall cleanliness of the hotel.Spearheaded full complete renovation of hotel. Reporting to the Assistant General Manager, the Executive Housekeeper … May require a high school diploma or its equivalent. Ensured that rooms are are made as per company standards. Subject : hospitality. Manage a team of 200+ associates including Laundry, Valet, Room Attendants, Utilities, Uniform, Housemen and more. Coordinate hiring, training, and performance evaluations for Housekeeping personnel to include management staff. Directed housekeeping laundry and mini bars, coordinated daily cleaning service of guest rooms and public areas of the hotel. Executed excellent customer service skills communicating with guests. Conduct performance appraisals and coach supervisors / housekeepers for optimum productivity. Communicate with maintenance department on daily basis. Confident team Player with positive attitude, enthusiasm, and emotional … This is a study tool. Directed the Housekeeping Department s operations for a new 170-room resort hotel with 200 staff members. Worked jointly with maintenance to ensure safety standards. Sound Knowledge of MS Office Suite Administration and Financial Competence Knowledge and experience of overall hospitality operations … A company in trade industries may have 30-50% of their assets tied up in inventory. Supervised the housekeeping departments of both hotels responsible for hiring, training, and scheduling of staff and inventory control. Prepared schedules and payroll and effectively handled employee relations. Maintain Guest Service Scores Ensure that all staff are properly trained and developed. Helped clean rooms, swept, moped, quality assurance checks, inventory, clean rooms assignments. Report disciplinary problems to GM and participate in the counseling of employees. Manage the daily activities of the Housekeeping department to ensure a five star hotel experience. Front Office Manager, Food and Beverage Manager, Rooms Division Manager, Assistant General Manager, to General Manager. Assign tasks to Supervisors, Room Attendants, Housemen and following-up on their completion. Work in a safe and responsible manner at all times while adhering to all OSHA standards. Manage staff performance issues in compliance with company policies and procedures Performed Manager on Duty tasks, maintained quality standards throughout property. Maintained supply inventory, staging, and guest room inspections. Inspected cleaned rooms for adherence to company quality standards. Knowledge and safe use of housekeeping and laundry cleaning agents and hotel housekeeping operations. Housekeeper : with Good Knowledge and Experience as Housekeeper in Star Hotels. Apply for this job. You will be taught how to work at the highest level of housekeeping and learn to oversee all aspects of housekeeping, product use, organization, laundry, and more. Coordinated preparation, assessment & recovery of all guest rooms & public areas for four major hurricanes in 2005. Prepared and conducted annual employee performance evaluations Oversee and ensure overall cleanliness and product quality of the hotel. Directed the overall cleanliness of all Public Areas, Convention Center, and Guest Rooms. Ensured site contractual obligations, company policies, standards and procedures are followed. Communicated with Front Desk and the Maintenance Department to ensure high quality of service to the guest. Promote and ensure guest satisfaction, Led the daily operations of the housekeeping department Ordered all hotel inventory Spearheaded a customer service project that effectively resolved customer complaints. Ensured compliance to OSHA, MSDS, and safety regulations. Assisted GM in compiling and developing hotel budget. Assisted in managing renovation crew with GM and General Contractor. Prepared and inspect VIP rooms to ensure standards are maintained. Room inspections Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Increased the Leading Quality Standards by 19 points. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Handled scheduling and maintaining payroll Disciplined and documented. Performed general cleaning assignments and services in hotel rooms, hallways and common areas. Used performance evaluations and designed policies and procedures to provide the staff with a fundamental understanding of performance expectations. For Colleges Maintain par levels on all operating equipment and inventory. Works independently within established procedures associated with the specific … Inspected guest rooms and public areas on a daily basis to ensure cleanliness. Worked closely with the Front Office and Engineering department to ensure all teams were achieving a common goal. Assure that we have the Marriott standard requirements. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Maintained inventory control, ordered all linen, guest room amenities, cleaning solutions and paper goods. Manage the overall operations of the housekeeping and laundry departments to ensure maximum department productivity and service quality standards. Ensured adherence to company quality standards by inspecting rooms, including deep cleans. performances so that they are aware of thier progress. You can discover if this career is right for you, or find out which qualifications you should show off in a resume or an interview. Manage daily activities of housekeeping systems and procedures. Maintained inventory of all chemical products, linen, and guest amenities maintaining OSHA and corporate standards. Completed monthly inventories and prioritized ordering of supplies to remain within monthly budgets. Explore Executive Housekeeper Job Openings In India Now! Executive Housekeeper. Communicated with front desk and Gm, along with maintenance department. Work closely with the front desk and sales department for VIPs, group arrivals and site rooms. Since executive housekeepers benefit from having skills like guest rooms, public areas, and guest service, we found courses that will help you improve these skills. Inspected all rooms for cleanliness per company standards. Practice and enforced safe work habits in compliance with MSDS and OSHA standards. Led a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity. I'll show you how in a minute. Maintained department budget, providing for the largest amount of revenue at the lowest cost possible. Hired and train staff on how to clean rooms and public areas. Assigned and inspected all rooms to ensure standards of hotel were being met or exceeded. Organization. Clean rooms and prepare for new guest arrivals and over-night stays. Company trainer traveling to various properties for Rooms Divisions training and company standards. Maintained close relations with Property Manager and Front Office. Verified payroll records, conducted inspections, and delivered internal and external customer satisfaction. Developed and implemented procedures for management of in-house laundry department while overlooking expenses within all areas of housekeeping. Perform high quality room inspections and keep housekeepres informed about thier daily for First-Line Supervisors of Housekeeping and Janitorial Workers : All questions and answers are randomly picked and ordered every time you load a test. Responded to escalated guest concerns and partnered with the Hotel Manager to deliver exceptional guest service. Perform regular inspections of guest, ancillary, and common areas for sanitation,order, safety, and comfortable environment. Demonstrated reliable customer service to clientele. Key Responsibilities: Coordinate housekeeping, maintenance and laundry departments event scheduling. Train and empowered employees to exercise good judgment to make decisions about customer service and employee relations. If you are managing a team, you can determine which abilities to focus on when hiring or training employees. Instructed employees and new hires on the products used for cleaning in accordance with OSHA chemical Right-To-Know standards. Entered clean rooms as well as maintenance request into the computer. Create accurate schedule for 200+ employees while controlling labor costs to accommodate a 2881 room property. Inspected areas of the hotel to ensure standards were maintained. Requirements - Qualifications and Skills for Executive Housekeeper . Executive Housekeeper Resume Objective : Highly motivated professional with diversified administrative, supervisory, bookkeeping, and business office experience. Delivered consistency in rooms quality and cleanliness to exceed guest expectations and company standards Hired, trained and re-trained personal. Maintained all public spaces, back of the house and guest rooms. Manage daily responsibilities of the Housekeeping department ensuring cleanliness of public spaces, guest rooms, landings, and washrooms. Review pending service requests and Make Readies and provide direction to maintenance staff as required so the work is completed. Cleaned rooms, wash laundry, stock rooms, carts, closets and provide good customer service. Conducted daily pre-shift meetings for all room attendants, house attendants, housemen, and pm room attendants. Training responsible of all new team members. Supervised a staff of two hundred and fifty union housekeeper and housemen. For example, 18.3% of executive housekeeper resumes contained guest rooms as a skill. Check for maintenance issues, call them in and write work orders. 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